If the Customer is a "Consumer", as defined in Article 3 of the Consumer Code, he or she is entitled to the rights set forth in Articles 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, and therefore the right to withdraw from the Purchase Agreement for any reason, without explanation and without penalty, by notifying the Seller within 14 days from the day on which the Customer or a third party designated by the Customer and other than the Carrier, acquires physical possession of the goods.

Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 ., however, for commercial reasons and to best satisfy the customer's needs, grants a 30-day period to exercise the right of withdrawal, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods.

We remind you that, as required by current legislation, the right of withdrawal is excluded and therefore cannot be exercised if the products you purchased have been personalized, even with simple engravings, or have been made to measure for you, at your explicit request when placing the order.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Products of Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838. purchased by the Consumer.

The customer who intends to exercise the right of withdrawal must communicate this to Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838. through an explicit declaration by completing the withdrawal form and sending it to the contacts indicated or by accessing the “Privacy Policy” section of the Site.

The right of withdrawal is subject to the following conditions:

• Returned Products must be returned in their entirety and not parts or components of them, even in the case of kits;
• Returned Products must not have been used, worn, washed or damaged;
• Returned products must be returned in their original packaging (meaning, by this, the packaging of the individual product);
• Returned Products must be sent to the Seller in a single shipment;

Withdrawal Form

In case of exercising the right of withdrawal, the customer is required to return the goods within 30 days from the day on which he communicated to Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 . his intention to withdraw from the Contract pursuant to art. 57 of Legislative Decree 206/2005.

Returns can be requested through the website Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 . within 30 days of receiving the items.

After logging in to the Site and entering your login credentials, go to the "Privacy Policy" section, select the relevant Order, and request a return. After requesting a return, select the product(s) you wish to return. It is important that you contact customer service via the contact page to let us know the day you wish the courier to pick up your package and the time slot (morning or afternoon).

You'll need to place the items you want to return in a well-sealed and protected box or envelope. The courier will already have the label with our shipping address and the customer's contact information, so there's no need to write anything on the package.

The goods must be returned intact, in their original packaging, complete in all their parts (including packaging and any documentation and accessories: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 . will refund the amount of the returned products within a maximum of 30 days, including any shipping costs.

As required by current legislation, to which we refer, Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 . may suspend the refund until receipt of the goods or, at its sole discretion, until the customer has demonstrated that he has returned the goods to Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 ..

According to Article 59 of the Consumer Code (containing “Exceptions to the right of withdrawal”) for distance and off-premises contracts, the right of withdrawal is excluded in the event of “supply of goods made to measure or clearly personalized”.

REFUND POLICY

If you exercise the right of withdrawal in accordance with the previous conditions, the Seller is required to refund the sums paid by the customer within and no later than 30 days of your decision to exercise the right of withdrawal but on condition that within the same period the product has been returned and verified by the operators of Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 ..

The Seller will use the same payment method you used for the initial transaction for refunds, unless you explicitly request a different method and the Seller agrees. If the Order was paid for via PayPal, the refund will be made to the card or account used for payment. If the Order was paid for via credit card, the refund will be made to the card used for payment (another card cannot be used for the refund). If the Order was paid for via bank transfer, the refund will be made via bank transfer. Please contact customer service via the Contact page to provide the IBAN to which the transfer should be made. Returns are processed by customer service within approximately one business week. Refund times to your card or current account depend directly on the banks, which generally take approximately 2-3 business days to credit the funds.

In the event of a simple withdrawal, the only costs you will bear will be the initial shipping costs for the Order of the purchased products. If you have chosen a different or more expensive delivery method than the standard one offered, the additional costs will not be refunded. All other costs will be refunded by the Seller, including the delivery costs of the goods returned following the exercise of the right of withdrawal (with the exception of additional costs resulting from your possible choice of a different or more expensive delivery method than the standard delivery method offered by the Seller).

The only instance in which the customer will be entitled to a refund of the price, shipping costs, and return shipping costs is for the return of defective products or products delivered that do not correspond to the Order placed by the customer, or in the event of damage to the products due to transport or shipping errors by the Seller. In the event of returns of the products listed above, Li Patarnosci Di Spina Salvatore, Manera Carolina e Di Pietro Filadelfio & CSas Contrada Cartolari Snc – 98070 Acquedolci (ME) – VAT number: 03666070838 . will cover the shipping costs for the return of the products. Returns can be requested within 30 days of receiving the items. If possible, reseal the item(s) to be returned in the same box used for our shipment. If this is not possible, for safety reasons, we recommend that the return be well packaged and protected. The courier will already have a pre-printed label with our shipping information and the customer's contact information.